5G Networks
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IT infrastructure often conjures up images of rack upon rack of hardware, stashed away in data centres. These critical elements keep the business running. And, as long as it stays up and running, life inside the business carries on. There’s a ‘set and forget’ mentality when it comes to infrastructure. Plus, it’s a far cry from the calls of innovation, seemingly taking place at the front end of the business — driving better customer experiences and empowering staff.

But, IT infrastructure should and needs to be a focal point of innovation. It’s the basis from which great customer and employee…


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As pressure grows to develop an agile business, automate core IT operations, and scale to meet customer demand, you’re likely considering how cloud can help further your business success. It’s a question many Australian mid-market organisations are deliberating too, and acting upon. According to Telsyte’s Australian Cloud Market Study 2019, more than 77 per cent of Australian organisations have adopted more than one cloud platform, and almost half are using more than four cloud platforms.

But, not everything belongs in a public cloud. And likewise, not everything needs to stay on premise, which is why many Australian mid-market companies are…


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The biggest challenge with the coexistence of collaboration and communication tools is rather ironic, in that their success has often meant that people can’t effectively talk to each other. The use of communication platforms sometimes evolves in silos, resulting in slow decision-making, decreased productivity and increased inefficiencies across the business.

That’s not to say organisations should always standardise collaboration across just one application. In some cases, having different tools for different uses can work. Some are more suited for certain geo-regions with unique use cases and workflows. …


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With spending on cybersecurity set to increase dramatically over the coming years, it’s of little surprise to see it has become one of the biggest growth areas in Australian IT. Economic analysis[1] shows the sector has the potential to triple in size by 2026, with revenues projected to rise to AUD$6 billion. Yet it goes further. Cybersecurity has also been identified by the Australian Government as one of six industry sectors considered vital for the long-term prosperity of the Australian economy.[2]

And, it’s not hard to understand why this is the case.

Digital threats driving spend

Increased exposure and regulation of cyber risk, along…


The Pareto Principle likely applies as much to digital adoption as it does to most things in life. What’s the saying? Eighty percent of the revenue is delivered by 20 percent of your customers. Research shows most digital transformation studies over the last 12–24 months and generally speaking, that around 20 percent of organisations proudly admit to having a comprehensive digital strategy in place. The remaining 80 percent are either in the process of implementing a digital strategy, or have no plans whatsoever.

And while hard statistics don’t exist on it, what are the chances the 20 percent with a…


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Siloed thinking leads to digital failure

A significant proportion of Australian small and medium-sized (SME) organisations are prioritising growth and expansion above all else. Delivering great customer experiences and driving business efficiencies will go a long way towards attaining this goal. However, being integrated, agile and quick to react is essential — a digital strategy is central to this. A Deloitte study has shown that digitally advanced SMEs are 50 percent more likely to be growing revenue.

Yet, despite the best of intentions, most digital initiatives often remain siloed. And, where customer experience is concerned, digital tends to be viewed through the lens of marketing and…


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Managing culture through a period of growth or change such as a series of acquisitions, can be one of the toughest challenges medium-sized organisations face. And, sustaining your culture is extremely important for two core reasons. First, the influence it has upon how engaged your employees are, which second, leads to a direct impact on customer experience.

But what drivers underpin the cultural changes occurring within your organisation? These can be grouped into two distinct areas, internal and external. While internal factors, such as hiring people and organisational processes are within your control. External factors are not. The changing external…

5G Networks

5G Networks is a licenced Australian telecommunications carrier.

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